Terms and Conditions

Money Back Guarantee

We provide money back guarantee in the following events:

338 Aircon cancelling your appointment
338 Aircon engineer being unable to solve your problem
338 Aircon engineer failing to solve your problem (leaking, not cold, electrical turn on/off problem) after providing repair

Best Price Guarantee

We offer a best price guarantee for all our potential and existing customers.

The best price guarantee have to meet the following criteria:

The service from competitor aircon company must match exactly the services offered
The service from competitor must be offered officially in a written contract / quotation
The price from the competitor must not be due to a special promotion / event / discount etc from the usual prices.

In the event there is a better price subject to all of the above clauses, we will refund the deposit made to us in full (services will not be rendered).

If you choose to continue with the booking, we will refund you the difference from the lower price from the competitor’s quote.

Best price guarantee no longer applies after service has been rendered / completed. For contracts, best price guarantee does not apply after the first servicing.

Terms and Conditions

338 Pte Ltd Terms of Service

1. Terms
By accessing the website at https://www.338aircon.sg, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on 338 Pte Ltd’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

modify or copy the materials;
use the materials for any commercial purpose or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on 338 Pte Ltd’s website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by 338 Pte Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer
The materials on 338 Pte Ltd’s website are provided on an ‘as is’ basis. 338 Pte Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, 338 Pte Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations
In no event shall 338 Pte Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on 338 Pte Ltd’s website, even if 338 Pte Ltd or a 338 Pte Ltd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials
The materials on 338 Pte Ltd website could include technical, typographical, or photographic errors. 338 Pte Ltd does not warrant that any of the materials on its website are accurate, complete or current. 338 Pte Ltd may make changes to the materials contained on its website at any time without notice. However 338 Pte Ltd does not make any commitment to update the materials.

6. Changes in Services and Prices
Please note that 338 Pte Ltd may modify or discontinue any of our services without any obligation to notify you or any third party. Additionally, the prices of our products may be adjusted without prior notice. We shall not be held liable for any adjustments to prices or changes in our services offered.

7. Loss and Damage
We will only be responsible for losses or damages up to the amount specified on the invoice. To make a claim, you must provide supporting documentation within one week of the service date.

8. Services Involving Drilling works
For any drilling work that will be drilled on marble, tile, stone, granite, and brick walls, there will be no warranty for cracks or breakage. Our installation team will perform the drilling work at the location as per the customer’s request. If there are damages to any concealed wiring or water pipes, we will not be liable for any compensation unless customers notified us prior to the installation.

If the drilling causes minor cracks or peeling off due to the build and durability of the wall, our team will touch up the wall using only putty and white paint. Any other wall paint colours will not be included.

Where ceiling cutting is required for the purpose of installation, servicing, piping, drainage, wiring, or related works, the Customer acknowledges and agrees that the affected ceiling area may not be restored to its original condition after completion of the works.

338 Aircon will carry out basic patching and apply white paint to the affected area as a goodwill restoration. However, due to differences in existing ceiling materials, paint texture, colour matching, workmanship limitations, age, and condition of the existing ceiling, the patched area may remain visible and may not achieve the original appearance or finish.

By proceeding with the installation, the Customer accepts the restoration work on an "as-is" basis. 338 Aircon shall not be liable for any dissatisfaction, claims, disputes, requests for rectification, compensation, or refunds relating to the appearance, finishing, colour variation, texture variation, or quality of the patching and painting works performed.

In the event that there is damage caused during the installation, customers will be required to follow our company’s protocol as informed by our team. They will be required to submit to our customer service team the following – any videos or photos of the damaged/affected area such as the wall, product damage, screw holes, etc. It is advised to take multiple photos at different angles. After pictures are taken, the damages to the wall, product, or any other damages caused must remain in their original form until the investigation procedure is completed. However, shattered glass or other debris can be removed from the affected area.

Our team will conduct an investigation and provide the customers with the relevant support once the investigation is completed. If there are any changes made to the affected area or a report made after 24 hours, this may affect the outcome of the investigation.

9. Installation & Repair Terms & Conditions
Workmanship Warranty
- The standard workmanship warranty covers installation workmanship performed by 338 Pte Ltd only.
- Extended workmanship warranty of 2, 3, or 5 years for non-leaking aircon copper gas pipes only is available exclusively to customers who have signed up for a extendad warranty package / servicing contract of the same duration at the point of aircon installation.
- The extended workmanship warranty is strictly limited to defects arising from our installation workmanship on the copper gas piping system and does not cover any other components, accessories, or spare parts.

Third-Party Intervention
- The extended workmanship warranty shall be rendered null and void if any third party carries out repairs, modifications, dismantling, reinstallation, gas top-up, refrigerant charging, pipe replacement, or any other works on the air-conditioning system without prior written approval from 338 Pte Ltd.
- 338 Pte Ltd does not accept responsibility for any defects, performance issues, gas leakage, water leakage, or damages resulting from works performed by third-party contractors.
338 PTE LTD expressly reject the usage of 3rd party external vendors to be involved in any installation works, post installation rectification / clean up / fixing of damaged items. By engaging our services, you agree that 338 PTE LTD will unilaterally decide which vendors to engage for any of the above works. If any 3rd party vendor is engaged without the expressed agreement from 338 PTE LTD, 338 PTE LTD will not be liable for any payment, whether partial or full, of the amount billed by the 3rd party vendor. The full cost will be born by the owner.

Water Drainage Pipe Warranty
- Warranty for water drainage piping covers leakage arising from pipe joints installed by 338 Pte Ltd only.
- Blockages, external damages, modifications, or deterioration caused by factors beyond our installation workmanship are excluded from warranty coverage.

Insulation & Wear and Tear
- Warranty does not cover tears, gaps, cracks, holes, deterioration, or damages to the insulation covering the copper piping due to wear and tear, pests, environmental conditions, renovation works, or any external causes.

Spare Parts
- Warranty does not include the replacement cost, repair cost, labour cost, or transportation cost of any spare parts unless otherwise stated in writing.

Ownership & Address
- This warranty is only valid between the person named on the invoice and 338 Pte Ltd.
Warranty coverage applies only to the installation address stated on the original invoice and is non-transferable.

Pre-Installation Inspection
- Site inspections may be conducted prior to installation. While reasonable efforts will be made to identify existing defects or site conditions, 338 Pte Ltd shall not be liable for defects, concealed conditions, or site issues that are not reasonably visible during inspection.
- For installation customers, we provide free site visit for up to 3 times during the duration of contract for checking of issues.
- For each trip after 3rd site visit check, it will be chargeable at $50 transport fee per trip (4th trip onwards).

Furniture & Bulky Items
- Homeowners are responsible for ensuring adequate access to the work area.
- We shall not be liable for any damage arising from the movement of bulky or heavy items.
- The movement of furniture and household items shall be carried out at our sole discretion and subject to safety considerations for both our workers and the property.
- Customers may engage their own movers if necessary.

Cleaning
- Basic cleaning will be carried out upon completion of works.
- As installation and servicing works may generate dust, customers acknowledge that it is not possible to guarantee a completely dust-free environment after cleaning.

Additional Site Visits
- Any additional trip requested by the customer or required due to issues determined not to have been caused by 338 Pte Ltd shall be chargeable at S$150 per trip, or such prevailing rate as determined by the company.

Servicing During Warranty Period
- During the workmanship warranty period, customers are strongly advised not to engage external vendors to service the air-conditioning units, especially for chemical wash, chemical overhaul, refrigerant charging (gas top-up), chemical treatments, dismantling, or repair works.
- Any such works carried out by third parties may affect system performance and may result in the warranty being voided.

Ceiling Cutting, Patching & Painting
- Where ceiling access is required for installation, replacement, repair, or rectification works, cutting of the ceiling may be necessary.
- Any patching and touch-up works carried out by 338 Pte Ltd are intended to restore the affected area to a reasonably presentable condition only.
- Due to differences in existing paint colour, paint age, texture, lighting conditions, workmanship limitations, and material variations, the patched area may not match the original ceiling finish exactly.
- Customers acknowledge and accept that patched and painted areas may remain visible upon close inspection.
- 338 Pte Ltd shall not be responsible for any dissatisfaction, claims, or requests for rework relating to colour mismatch, texture differences, uneven finishes, hairline cracks, or cosmetic appearance of patched areas.

Flooring & Property Protection
- Reasonable care will be taken to protect flooring, furniture, and surrounding areas during the course of works.
- Protective sheets, coverings, or other safeguards may be used at our discretion where reasonably practicable.
- Customers acknowledge that installation, servicing, repair, drilling, hacking, and construction-related works may generate dust, debris, minor scratches, or marks despite reasonable precautions being taken.
- Existing flooring, tiles, marble, vinyl, parquet, skirting, walls, and finishes that are aged, fragile, hollow, loose, cracked, or otherwise compromised may be more susceptible to damage during works.
- 338 Pte Ltd shall not be liable for damage resulting from pre-existing defects, concealed conditions, normal installation requirements, or circumstances beyond our reasonable control.

Concealed Services & Structures
- While reasonable care will be exercised when drilling, cutting, or carrying out installation works, concealed electrical wiring, water pipes, gas pipes, drainage pipes, reinforcement bars, waterproofing layers, and other hidden structures may not be detectable.
- Customers shall provide all available information regarding concealed services before commencement of works.
- 338 Pte Ltd shall not be held responsible for damages arising from concealed services or structures that were not reasonably identifiable prior to commencement of works.

- It is the owner’s responsibility to inform 338 PTE LTD and its technician for the location of concealed electrical wires, gas pipes, water pipes and any other pipes / wires not mentioned. As it is visually not possible to locate these wires / pipes, any damages to these will be the responsibility of the owner, and costs associated for any repair arising as a result will be fully borne by the owner.

10. Contract Cusomters

For contract customers, we provide free site visit for up to 3 times during the duration of contract for checking of issues. This does not include any fees for additional gas top up, repairs, or any other works - these will be chargeable if needed.

For each trip after 3rd site visit check, it will be chargeable at $50 transport fee per trip (4th trip onwards).

11. Late Payment / Interest

For late payment of invoices, a 2% per month interest rate will be chargeable from the day after payment due date. Late payment fees are non negotiable.

If additional legal resources and fees are incurred during the collection of late payment, these will likewise be fully borne by the customer.

12. Links
338 Pte Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 338 Pte Ltd of the site. Use of any such linked website is at the user’s own risk.

13. Modifications
338 Pte Ltd may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

14. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Singapore and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.